Frequently Asked Questions​


Frequently Asked Questions

Billing FAQ

Serversfactory gives you the possibility to pay monthly, quarterly, semi-annually and annualy.

Serversfactory offers you several payment methods: Paypal, Stripe, Wire Transfer.

Invoices can be paid through the client area section of your account, once you create an account with Serversfactory. Invoices are created and sent exclusively online. Once an invoice is created it is automatically sent to the email connected to your account.

A detailed list of services is provided on the invoice and as well in the shopping section of the website. There are no hidden fees or setup costs

Sales FAQ

When you create an account on our website, you will automatically be assigned an account manager that will be your point your contact throughout your collaboration with Serversfactory. Our account managers are here to help you with any commercial problems, as well as any new requests you might have.

Our sales team is ready at any time to assist you with additional requests you might have. Our highly skilled team, can always help you with pieces of information and even services that are not limited to the offer we have on our website.

We pride ourselves in full transparency with our clients, this means that throughout our collaboration we can meet up at various conferences around the world. Also, we are always a video call away for a quick chat!


SSL comes form Secure Sockets Layer, and represents, among others, the encrypted communication between a browser and a server that hosts a webpage / webapp. SSL certificates help to protect the transfer of sensitive information such as credit card numbers, passwords and usernames, consumer information and more over the internet.

Yes, a SSL Certificate can be issued to multiple SAN (Subject Alternative Name)

Dedicated Servers FAQ

The Intelligent Platform Management Interface (IPMI) is a set of computer interface specifications for an autonomous computer subsystem that provides management and monitoring capabilities independently of the host system’s CPU, firmware (BIOS or UEFI) and operating system. IPMI defines a set of interfaces used by system administrators for out-of-band management of computer systems and monitoring of their operation. For example, IPMI provides a way to manage a computer that may be powered off or otherwise unresponsive by using a network connection to the hardware rather than to an operating system or login shell. Another use case may be installing a custom operating system remotely. Without IPMI, installing a custom operating system may require an administrator to be physically present near the computer, insert a DVD or a USB flash drive containing the OS installer and complete the installation process using a monitor and a keyboard. Using IPMI, an administrator can mount an ISO image, simulate an installer DVD, and perform the installation remotely.

Installing an OS via IPMI on a Supermicro Server is very easy. Mount the OS disk via IPMI / Virtual Media / CDROM Images or by the Java applet with Virtual Media -> Virtual Storage. After you mount the ISO of the OS you want, just boot your server and follow the instructions provided by the OS setup.

Installing an OS via iLO on a HP Server is very easy. Mount the OS disk via iLO -> Virtual Media -> Virtual Media or by the Java applet with Virtual Drives -> Image File CD/DVD-ROM. After you mount the ISO of the OS you want, just boot your server and follow the instructions provided by the OS setup.

Normally it takes 3 business days until the servers is online. The time is calculated after the order has been put in and the invoice has been confirmed. Additionally, on request, the servers can be configured quicker in 1 or 2 business days. This is discussed prior with us and surcharges may apply.

Cloud Services FAQ

We provide the major Linux distributions: Centos (6/7/8), Debian(9/10) and Ubuntu(14/16/18/20) as well as Windows 2012 server

At the moment, we don’t support custom images. However, this will be a feature available for our partners in the very near future.

We provide a guaranteed uptime of 99.9%